FAQ

Creating an account is quick. Click “Sign Up,” enter your email, choose a password, and complete the basic profile fields. Verify your email to activate the account—email verification automatically credits the No Deposit Welcome Bonus of 20,000 Gold Coins and 2 Sweeps Coins. No promo code is required.Keep in mind the sign-up bonus is available to players in the United States only, except for residents of California, Connecticut, Delaware, Idaho, Louisiana, Michigan, Mississippi, Montana, Nevada, New Jersey, New York, Tennessee, Washington, and West Virginia, where the site is restricted. Sweeps Coins carry a 1x playthrough requirement before they become eligible for redemption. For a full breakdown of features and bonuses, read our full review.If you run into issues during registration, try clearing your browser cache or using a different device, and contact support if the problem persists. Always check the terms and conditions for eligibility and full bonus rules.

Gold Coins (GC) are play-money used to enjoy games without real-cash redemption. Sweeps Coins (SC) are the promotional currency that can be played through and redeemed for real prizes after meeting the playthrough requirement. Both currencies can be used across eligible games, but only Sweeps Coins become redeemable after satisfying the 1x wagering requirement.Key points:Sign-up bonus: 20,000 GC + 2 SC credited after email verification.First purchase offer: $9.99 gets 300,000 GC + 30 SC.Daily login reward: 5,000 GC + 0.30 SC.Sweeps Coins must reach a minimum of 100 SC before a redemption request is allowed.Gold Coins are great for practice and entertainment, while Sweeps Coins are your path to cash prizes. Always review the bonus terms and conditions for details on eligibility, use, and redemption processing.

No. The No Deposit Welcome Bonus is automatic. After you register and verify your email, 20,000 Gold Coins and 2 Sweeps Coins are credited to your account without a promo code. If you don’t see the bonus, check your email verification status, then contact live chat or email support at support@play1upcasino.com for help.Remember the sweepstakes model: Sweeps Coins have a 1x playthrough requirement and are available to players in the United States except for specific restricted states. Always consult the terms and conditions for full eligibility rules.

1UP Casino accepts purchases via MasterCard and Visa. Purchases buy Gold Coins packages, many of which bundle Sweeps Coins. For example, the first purchase offer provides 300,000 Gold Coins and 30 Sweeps Coins for a $9.99 purchase. All amounts are handled in United States dollars.Deposits and purchases are typically instant. Sweeps Coins received from purchases are subject to the 1x playthrough requirement for redemption. Before any cash redemption, the casino will require Know Your Customer verification.For refunds, chargebacks, or issues on a card transaction, contact your card issuer and 1UP support. Always check the terms and conditions for payment processing rules, limits, and any applicable fees.

To request a redemption, you must have at least 100 Sweeps Coins. Once you submit a redemption, processing normally takes between 72 hours and 10 business days. Before a payout is approved, Know Your Customer verification must be completed, which may include government-issued ID, proof of address, and identity verification checks.Redemptions are handled in United States dollars and follow the site’s redemption rules. Processing times can vary based on verification status and payment provider. If you have questions about a specific withdrawal, contact support with your request ID and any requested documents. Check the terms and conditions for full payout rules and exceptions.

Sweeps Coins carry a 1x playthrough requirement. That means you must wager Sweeps Coins at least once before they become redeemable for a cash redemption. This contribution applies to games played in Sweeps Coins mode.Gold Coins do not redeem for cash; they are for play only. Game contributions can vary by game type, but the general rule for Sweeps Coins is a 1x requirement across eligible games. Always confirm any promotional or game-specific rules in the terms and conditions to understand how play counts toward the requirement.

Yes. 1UP Casino is optimized for mobile play and works on modern smartphones and tablets through mobile browsers. Most slots, table games, and many live-dealer titles are available on mobile, with responsive layouts and touch controls for an easy experience.If you experience performance issues, make sure your device operating system and browser are up to date, and try clearing cache or restarting the device. For app-specific or device compatibility questions, contact support or consult the site’s help resources.

1UP Casino offers popular U.S. game types including slots, blackjack, roulette, video poker, craps, and live dealer titles. Key software partners powering the library include Betgames, Betsoft, Bgaming (Softswiss), Dragon Gaming, Iconic21, KA Gaming, NetGaming, and Popiplay.Many games are available both in Gold Coins and Sweeps Coins modes. Sweeps Coins are generally eligible on all games in Sweeps Coins mode, subject to the 1x wagering rule. Game availability may vary by state and device, so check the in-site catalog for the current selection in your location.

1UP Casino operates as a sweepstakes platform and follows the rules that govern sweepstakes-style gaming models in the United States. Licensing and regulatory details can change, so check the site’s legal and terms pages for the most current information. Play is restricted in certain states: California, Connecticut, Delaware, Idaho, Louisiana, Michigan, Mississippi, Montana, Nevada, New Jersey, New York, Tennessee, Washington, and West Virginia.If you’re unsure about legality in your state, consult the site’s legal disclosures or contact support for guidance. Playing only from permitted locations and following geolocation prompts helps ensure you remain in compliance.

KYC verification is required before any prize redemption. Typical steps include:Upload a government-issued photo ID (driver’s license, passport, or state ID).Provide proof of address (utility bill, bank statement, or similar) dated within the required timeframe.Complete any selfie or liveness check if requested.Verification helps prevent fraud and confirms payout eligibility. Processing time can vary, and support may request additional documents. Start verification early if you plan to redeem Sweeps Coins. All documents are processed according to the site’s privacy and security policies.

If you encounter technical issues—login errors, slow load times, or bonus crediting problems—try these steps first:Clear your browser cache, or try a different browser or device.Ensure your device operating system and browser are up to date.Disable browser extensions that may block scripts.If the issue persists, use live chat for fastest help, or email support at support@play1upcasino.com with a clear description, screenshots, and your account email. Include time, device type, and any error messages. Support will guide you through next steps and escalate if needed.

Security and privacy:The platform uses industry-standard protections to secure account data and transactions.Payment card details are processed through reputable payment networks, such as MasterCard and Visa.Personal data used for verification is handled according to the site’s privacy policy.Responsible gambling:Tools such as deposit limits, session reminders, and self-exclusion may be available—check account settings or contact support to set limits.If you feel your play is becoming a problem, seek help and consider self-exclusion or account limits. Always review the responsible gambling resources listed in the site’s help center.For detailed privacy and security practices, consult the site’s legal and privacy pages, and review the terms and conditions before making purchases or requesting redemptions.